- Cancellation of your fact
Notify us as soon as possible.
From 60 to 14 days before the scheduled departure date, 40% of the amounts paid in advance and balance will be retained.
From 13 to 7 days before the date of the planned departure 70% of the sums paid in installment and balance will be retained.
Less than 7 days no refund.
No refund can be required for insufficient level or compromising the security of the group.
The sums paid will be fully refunded regardless of the cause of our cancellation.
For example, a trek can be canceled or postponed if there are less than 4 participants.
If you have to shorten your trek for medical reasons no refund of missing days or evacuation costs by helicopter. Before you leave, check the terms of reimbursements related to your insurance.
In expedition or in trek peak no refund if you finish in fewer days than expected. Likewise if there is no success of the summit and you decide to give up. In these cases the number of nights of hotel supported by the agency remains the one indicated on your trip.
Before your departure contact your insurance to check the repayment of all or part of your trip.
- Problem with plane on inner lines
The Agency is not responsible for changes to dates or times that may occur on domestic flights in Nepal.
In case of delays or postponement of flights the agency will do everything possible to find a solution but the costs generated will be at your expense.
For example if you want a helicopter return solution the cost of the helicopter is your responsibility.
- Following natural disaster
No refund after a natural disaster. It is necessary to contact your insurance to obtain according to the conditions of your guarantee an indemnity.